InStep's "KiTT" enables access to the switch via any port in a controlled and auditable manner, while optimizing port throughput and reducing the number of ports required to support user access. A greater number of users can be provided secured access with their own respective level of authorization, independent of switch port availability and independent of technology or vendor. Companies in the process of vendor or technology migration rely upon KiTT to bring all switching technologies to the same level; transactions are generic, while the switch is accessed in a very secure manner. Audit trails are maintained to enable researching all entries into the switch. Technicians and call center representatives can utilize generic commands to accomplish number changes, ESN changes, A-key loading and changes, Ki loading and changes, voice mail changes, activations, deactivations, roam database changes or any other transactions. Even when technologies as disparate as GSM, TDMA and CDMA (and/or multiple switch vendors such as Lucent, Ericsson, Nortel, Motorola) are being accessed by the same person, the commands to execute various transactions can be generic with KiTT.
The efficiency of KiTT doesn't just make technicians and call center representatives more efficient and productive, it also means that less machine-to-machine interfaces are necessary. Every platform in a company's OSS infrastructure can access all switching technologies and all brands of switches without having to build multiple interfaces and purchase more ports to support them. Port efficiency is another significant benefit of KiTT. By queuing up transactions and feeding them into the switch on an uninterrupted basis, KiTT optimizes port throughput. Dedicated port access, failures to log out, etc. become obsolete when KiTT is used to control and manage switch access. KiTT translates generic transaction codes to technology specific and/or vendor specific transaction commands, reducing the complexity and quantity of machine-to-machine interfaces and simplifying the end user tasks as well.
KiTT is scaleable and includes interfaces to eDNA, which will provide system monitoring and alarming and maximize fault-tolerance. InStep can custom develop a GUI to meet the carrier's specific business needs.
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